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Customer Service :  Building Successful long-term business relationships.

Excellent service demands excellent communication. A comprehensive understanding of client requirements and expectations allows IRG to submit appropriate detailed quotations, ensuring that the client receives what it requires and expects.

...integrity and commitment to excellence.Time frame: Deadlines are defined and agreed upon prior to development

Communication: IRG will provide a secure, password accessed Web environment so that the client will be able to view the project development status process. Clients will be able to view documentation relating to their project including
• Contact information
• Project timelines
• Related documentation
• Budget agreements
Education: IRG is committed to assisting clients to understand relevant online technologies.
• Set-up, the basics
• Process
• Terminology
Pricing: IRG pricing structure is determined on a project and phase development basis. When IRG and a client have agreed on a project pricing structure, IRG commits to delivering the agreed project requirements for the quoted price.

Ethics:  
IRG advocates a business philosophy based on integrity and commitment to excellence.
• Accurate representation of our abilities and limitations
• Realistic expectations
• Fairness in pricing
• Commitment to our promises
• Value for cost
• Recognition
• Commitment to building long-term business relationships
• Mutually beneficial relationships
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CORPORATE : Overview - Core Team - Customer Service
Overview
Core Team
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SERVICES : Planning - Development - Solutions
PORTFOLIO : Sample Sites & Development
CAREERS : IT Software Web development & design
CONTACTS : Contact Us Today!


Idea Resource Group
206 - 318 Homer Street
Vancouver, BC
Canada   V6B 2V2

Tel: 604-684-8996
Fax: 604-669-0761
TF: 1-866-684-8963
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